Are you running a Semaine Federale Departure this year?
For 2012 we are running a dedicated service to Niort from the UK. We are also offering one way journeys from the UK to Semaine Federale and one way return journeys from the Semaine Federale to the UK.
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What are the office hours?
The office is open Monday to Friday 10am to 4pm. It is closed Christmas Week.
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Where can I find a Timetable and Prices for 2012?
Please see the EBE Brochure Insert tab just below the brochure on the Homepage.
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Where can I find out what time the coach will arrive at my pick-up/drop-off?
Please use times specified on your ticket alone. PLEASE DO NOT REFER TO TIMES IN THE BROCHURE AS THEY ARE MEANT AS A ROUGH GUIDE ONLY.
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I'd like to print off pick-up maps for my journey. Where can I do this?
Pick-up and Drop-off maps can be downloaded in PDF format for you to print off. The Links to these PDF documents can be found in the 'Useful Links' box on the bottom right of the following pages:
UK Maps: http://www.bike-express.co.uk/TourDescription.aspx?ID=10&WebItem=3
Med A Maps: http://www.bike-express.co.uk/TourDescription.aspx?ID=1&WebItem=3
Med B Maps: http://www.bike-express.co.uk/TourDescription.aspx?ID=4&WebItem=4
Med C Maps: http://www.bike-express.co.uk/TourDescription.aspx?ID=5&WebItem=5
Atlantic Maps: http://www.bike-express.co.uk/TourDescription.aspx?ID=8&WebItem=11
To follow the above links copy and paste the adresses listed above into the address bar. To do this highlight the relevant address above and click "Ctrl+C" together. Then highlight all text currently in your address bar and click "Ctrl+V" together. Now press Return and this should take you to the required page.
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Where can I find prices and details of the EBE insurance package?
Please see the EBE Brochure Insert tab just below the brochure on the Homepage for full details.
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If I book online, is it secure?
The system in place is very secure and every effort is made for it to be as safe as it can be. SSL certificates have been applied and all payments are through Sagepay who also have their own security.
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Do you offer group discounts?
Yes we offer group discounts if more than 11 people go. The 11th person travels free. You can not book this online as we do not accept groups over 9.
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How can I book a one way journey to the UK?
Just select Med A, Med B, Med C, Atlantic or Semaine Federale and look for the one way option to the UK. For example Med A to UK (One Way Journey).
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How can I book a one way journey from the UK?
Just select Med A, Med B, Med C, Atlantic or Semaine Federale and look for the one way option from the UK. For example UK to Med A (One Way Journey).
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Can I make extra payments online?
Yes you can pay an amount off your booking at anytime. Just log into your account & booking and make a payment.
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How do I get the CTC Discounted fare
Just book as normal online and then select the CTC fare. You will be asked for your CTC number by email which will be verified by the CTC.
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Can I pay by credit or debit card?
Yes, we take all major credit and debit cards. There is a 2.5% surcharge for credit cards only. Debit cards incur no charges.
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When is my final balance due?
Your final balance is due 8 weeks before departure.
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Do I have to buy your insurance?
You do not need to take out our insurance but we strongly advise all our customers to have adequate insurance cover. If you do not have adequate insurance and require our assistance whilst on holiday, we reserve the right to reclaim from you any medical repatriation or other expenses which we may incur on your behalf, which would otherwise have been met by insurers. See terms and conditions.
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When will I receive my tickets?
Your ticket and travel documents will be sent to you 2 - 3 weeks before your departure date. Your ticket will specify your exact pick up and arrival times. PLEASE DO NOT REFER TO TIMES IN THE BROCHURE AS THEY ARE MEANT AS A ROUGH GUIDE ONLY.
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Can we travel independently to the Hotel in Spain?
No I am afraid we do not offer this. You can only travel to the Hotel via our coach service.
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Do I have to dismantle my bike?
No, all you have to do is simply turn your handlebars 90 degrees to the left before the coach arrrives.
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Can I take a tandem?
Yes we cater for tandems. They are placed on the upper deck of the trailer.
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Can I take Trikes?
Yes we can accommodate trikes but there will be an extra charge for these and these slots are only available on certain dates and subject to dimension criteria - Please contact our office.
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Can I take a recumbent bikes/recumbent tandems/recumbent trikes?
Yes we do take recumbent bikes/recumbent tandems/recumbent trikes on the upper deck. This is subject to dimension criteria - Please contact our office.
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How do I book "oddbikes"?
If you have an oddbike (that is a bike which is not of standard shape or dimension) please make your booking as usual but contact the office after your booking to give detailed dimensions. This is to ensure that we can facilitate your bike properly and be additionally prepared to load it. It would also be preferable if you could do the same for trikes for similar reasons.
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When do you operate?
We operate from May through to September/October each year.
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Are refreshments available on the coach?
Yes the courier will provide some home made meals for you, drinks, hot and cold sandwiches all at a very reasonable cost. A menu will be sent with your final details.
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Is the journey suitable for children?
Yes, we have many families who travel with us. Please note that you will have to bring your own child car seat to fit with a lap belt.
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How can I request seats?
You can request seats by emailing your requirements to the office. Seats will be allocated on a first come first served basis.
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Where does my luggage go?
In the boot or the trailer. Paniers can be placed beside your bike if there is room and you may take small items of hand luggage on board.
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Can I take 'hand luggage' on to the coach?
There is space for for small items of hand luggage.
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Will there be any stops en route?
Yes we have regular stops en route and of course you have the ferry crossing.
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Where can I find accommodation in Stokelsey?
At the bottom of the home page, marked "Car parking/accommodation".
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Where can I book parking?
All the information is at the bottom bar on the home page marked as "Car parking/accommodation". Just click on there and it will give you the relevant contact information to book your parking. You will notice that the Stokesley parking money can be paid on the day of departure to the coach staff.
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How much deposit is required?
We require a £40 deposit.
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