European Bike Express Fair Trading Guarantee And Booking Conditions
We appreciate that your holiday is important to you. Before you make your choice, we want you to know that you will get a fair deal with our company - after all, it is in our own interest for you to be satisfied and book with us again. When you make a booking with European Bike Express and we accept it, a contract is legally made - with obligations and rights on your side and ours, as set down below. There is no "small print" in this leaflet but please read this Fair Trading Guarantee and the information regarding your holiday as this forms the basis of our contract with each other.

1. Booking your holiday.

You should either book online at www.bike-express.co.uk, or contact our reservations department either by phone or e-mail to check that the holiday which you require is available .If you book via the office then your completed booking form and deposit must then be sent to us, together with the relevant insurance premiums, to reach us no later than seven days after your reservation was made. If you book your holiday within eight weeks of the departure date, the booking form must be accompanied by full payment for the holiday. Upon receipt of the above we will issue a confirmation invoice, at which time your deposit/full payment becomes non-refundable except in circumstances detailed elsewhere in these conditions.

2. Paying the balance of your holiday.

You must pay the balance of your holiday to us at least eight weeks prior to departure WITHOUT ANY FURTHER REMINDER. If you fail to pay these monies by the due date we reserve the right to cancel your holiday booking and you may be liable for cancellation charges as detailed under the section "If you cancel your booking". If you made your booking online then you can pay the balance online. Cheques should be made payable to "European Bike Express".

3. If you change your booking

If after booking your holiday, you wish to transfer to a different holiday, departure date (only possible to change dates within the current timetable) or destination, or alter any details (excluding name changes) on the booking, we shall do our best to
meet your requirements - subject to availability. Any changes must be notified to us in writing and an administrative charge of ¡Ì8 per person after the invoice and ¡Ì15 per person after the tickets have been issued will be made. There is a maximum charge of ¡Ì30 per booking (NOTE: A change of departure date within six weeks of departure will be considered as a cancellation and charged accordingly).

4. If you cancel your booking

You will appreciate that European Bike Express will have incurred expenses in connection with your holiday as soon as your booking form has been received and accepted. If you are forced to cancel your holiday, a charge will therefore be made. The amount of the charge will depend upon the time at which notice of cancellation is received by us at our office. The scale of cancellation charges which will apply is set out below, expressed as a percentage of the total holiday cost. If cancellation is made more than 56 days before intended departure only your deposit will be forfeited. 56-29 days before intended departure: 30% 28-15 days before intended departure: 60% 14-1 days before intended departure: 100% If at the last minute you decide not to go on holiday and we are not notified the 100% cancellation charge applies. A valid cancellation can be made only in writing by the person who signed the booking form. The date of cancellation will be the day on which we receive the written notification. If you are forced to cancel your holiday, remember that you may be able to make a claim having taken out holiday insurance (with the premium paid) and the cancellation falls within the terms of the insurance cover,
and don't forget OUR holiday insurance covers redundancy (conditions apply). NB Proof of posting of cancellations will be required in case of dispute.

5. If we change your booking

Whilst European Bike Express will at all times endeavour to satisfy customer's requirements, nevertheless because of changing circumstances European Bike Express reserves the right to make alterations to any booking made. European Bike Express will of course inform you as soon as possible in writing the nature of the change. In this case European Bike Express will offer you the alternative of accepting services or accommodation of a similar or better standard to those originally booked (if available) or a full refund of monies paid. European Bike Express will not cancel any holiday later than 56 days prior to the departure date except when events occur beyond European Bike Express' control (see booking condition no 6)or if the holiday payment has not been made in full.

6. Events beyond European Bike Express' control

If certain events outside European Bike Express' control (being force majeure comprising [but not limited to] war or threat of war, terrorist activity, political unrest, riots, civil strife, natural disasters, closure of airports, technical problems or accidents involving cross Channel ferries or other transport, fire, bad weather or any other event outside the control of European Bike Express) occur before your departure date then European Bike Express may be forced to cancel or substantially alter your holiday arrangements. In such circumstances should you decline to accept the alternative offered then European Bike Express may retain all reasonable expenses incurred in connection with the holiday booking. Should such events
occur after the departure then every possible effort will be made to allow the holiday to run its course before the decision to discontinue is taken.

7. Our responsibilities

European Bike Express cannot be held responsible for, nor will it offer any refunds for delays or changes in the holiday itinerary which may result at any time due to adverse weather conditions, road closures, traffic delays, civil disturbances, industrial action or any other reasons beyond European Bike Express' control. However our travel insurance offers cover in respect of some of these eventualities. For information regarding Delay Protection, see the summary of cover on this page.
European Bike Express also cannot accept responsibility for missed onward travel arrangements as a result of any delay caused by reasons beyond our control which may occur on the return to the UK. European Bike Express will  endeavour to correct as soon as notified any omissions or actions which may occur on our coaches, at Hotel Marian Platja in Spain or on a Channel crossing described in our brochure, brought about by personnel not employed by ourselves and whom we have no control over.

8. If you have a complaint

We do our best to give you a successful and enjoyable holiday, but even the best laid plans can go wrong. If you have a complaint about any service European Bike Express provides, please report this to our office where a representative will
take whatever steps are necessary to resolve the matter. Please follow this up within 7 days with a written statement stating clearly your booking reference number, departure date and full details of the complaint. We will not consider any claims received outside this period.

9. Your Passport

You will not be allowed to board the coach in the UK without a valid passport. If you hold a valid British Passport issued in the UK, you do not need a visa or permit to travel to any of the countries featured in this Brochure. Other nationalities should
check with our office to be given information on passports/visas required for the destination described in the main holiday brochure. It is your responsibility to ensure that you have a valid passport and any visas if necessary for the countries to which you are journeying. European Bike Express cannot be liable for any expenses incurred if you do not ensure that your travel documents are in order.

10. Boarding your Coach.

With all pick up points it is your responsibility to meet the coach at the pick up point shown on your holiday and travel tickets. You must be at the pick up point 30 minutes before the scheduled departure time. European Bike Express cannot be held responsible for any passenger's failure to meet the coach for any reason whatsoever. Please see main holiday brochure for a description of pick up locations. As with international lines, it is accepted that the coach may be earlier or later than the
scheduled time, but in case of adverse traffic conditions, it may be more than 30 minutes late. Obviously we do our best to avoid this. Please note too that all arrival times are approximate; European Bike Express cannot be held responsible
for any expense incurred due to delays beyond their control.

11. Your Bicycle

European Bike Express insurance covers the carriage of bikes up to a maximum of ¡Ì500 per bike and cannot accept responsibility for claims in excess of this. If the value of the bike exceeds this amount, extra insurance cover will be required. Our travel insurance will cover your bike up to ¡Ì1500. Any damage done to your bike must be brought to the attention of the coach crew when it is unloaded from the trailer. Any claims made after this cannot be accepted.

12. Holiday Insurance

We have arranged a Holiday Insurance scheme with ETI - International Travel Protection (the UK branch of Europaische Reiseverscherung AG) who are Licensed by the Bundesanstalt fur Finanzdienstleistungsaufsicht (BAFIN - www.bafin.de) so that all persons travelling on our holidays may avail themselves of a suitable holiday insurance policy. No proposal form needs be completed but each party will be issued with a policy document. The premium will be shown on your deposit
invoice. Brief details of the cover are set out below. However should you require more full details, then we will be only too happy to send you a specimen certificate.

COVER SUM INSURED UP TO
Cancellation ¡Ì3,500
Missed Departure /
Travel Delay ¡Ì600 / ¡Ì60
Personal Accident ¡Ì15,000
Medical and Other Expenses (Including
Curtailment) ¡Ì2,000,000
Medical Inconvenience Benefit ¡Ì450
(¡Ì15 per 24 hours)
Personal Property /
Loss of Passport ¡Ì1,500 / ¡Ì200
Personal Liability ¡Ì2,000,000
Delayed Baggage ¡Ì100
Legal Expenses ¡Ì10,000
14-day Premium Refund
Guarantee Insurance Premium

European Bike Express is an Appointed Representative of ITC Compliance Ltd which is Authorised and Regulated by the Financial Services Authority (FSA).

DEMANDS & NEEDS
This travel insurance policy will suit the Demands and Needs of an individual, or group who have no excluded pre-existing medical conditions, are travelling to countries included within the policy terms and who wish to insure themselves against the unforeseen events detailed in the cover section below. Subject to terms/conditions and maximum specified claim limit.
IMPORTANT
We strongly advise all our customers to take out travel insurance to cover medical and repatriation costs, personal injury, loss of baggage and cancellation charges. You do not need to take out our travel insurance but you should have insurance which is at least as good as or better than the cover we offer. If you do not have adequate insurance and require our assistance while on holiday, we reserve the right to reclaim from you any medical repatriation or other expenses, which we may incur on your behalf, which would otherwise have been met by insurers.

13. Replacement Coach and Trailer

With the coach tow hitches and trailers operated by European Bike Express being unique the likelihood of finding a replacement at short notice is remote. With this in mind we back up our programme by keeping a spare coach and trailer which can be despatched in the unlikely event of a major breakdown i.e. where a repair will take longer than sending our back up coach. This worst case scenario has never had to be implemented. The vehicles are thoroughly prepared and checked before each trip with the emphasis being on preventative maintenance.

14. Fuel and Currency Surcharge

European Bike Express guarantees not to operate a surcharge unless the crude oil price or value of the euro exceeds the parameters set out in our pricing schedule. We guarantee that any surcharge will not be more than 10% of your holiday cost and will only be applied if absolutely necessary.


15. Financial Failure Insurance for

Fixed Based Holidays.
In accordance with "The Package Travel, Package Tours Regulations 1992" all passengers booking with PTB Limited, t/as European Bike Express are fully insured for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of PTB Limited t/as European Bike Express. This insurance has been arranged by Towergate Chapman Stevens
through HCCI International Insurance Company PLC.