"I just wanted to say a HUGE thank you for all your hard work on event. It was a great year for us (despite a few extreme weather challenges) and in all it went very well. Amazing to see so many great riders crossing the finish line and then seamlessly be taken to their destinations on time!
There were the usual challenges of late bookings, and cheeky riders requests but thank you for dealing with them so professionally and for being so accommodating. I think the booking process works really well and riders have a great service available to them."
"Just wanted to send my thanks for all your support. It was epic and went without any hitches and that was in no small part down to you and your team." Ride Across Britain Team
I just wanted to formally send a note of thanks to your staff for being incredibly helpful, efficient and professional on Sunday for Islington's booking from Dunwich to London.
It was a very smooth transit and your staff did a great job in helping to sender we had everyone on the coach. The coach itself was fantastic. Ali
I just wanted to say thanks to you all, especially Paul, for all of the help with our Belgium trip at the weekend.
We had a great time and were really impressed with Pauls patience, energy and driving skills.
Many thanks again.
European Bike Express
"Dear E.B.E. staff, I am writing regarding my recent journey with yourselves, on the med. express route, outbound 14/09, returning 22/09. Having known about your company since it's beginnings, I have always wanted to use the service, but somehow have never managed to find the time. This year I finally made a booking; I just wanted to say how glad I am that I did.
The service has been superb from beginning to end. From the office staff reserving me a place until I could confirm my holiday
from work, through to Jason, Richard and the other drivers (I'm sorry I don't remember their names). The service has been faultless. Prompt pickup, great communication, excellent standards of comfort on the coach and excellen facilities onboard. The prospect of 24+ hours on a coach isn't what many people would find desirable, but in this case it was a pleasure. The time passed easily, the refreshment stops were sensible, and the high standards of driving led to a relaxing journey. Before even stepping off the return coach, I have been very keen to rebook again next year, either for another drop off trip, or maybe the fixed base holiday. Thank you for all of your efforts, and if you could pass on my thanks to everyone involved in E.B.E., I would be very grateful". D.James (County Durham) September 2018
"We came back from Montpellier on Saturday and want to let you know how pleased we were with the efficient and cheerful way the crewe worked to get us home safely ahead of the projected storm. In particular Jason was great. His good humour transformed the journey. Tireless in looking after us, always sociable, cheerful and efficient . (we much appreciated the home cooked meals.!)". L Farley & P Bentley (London) September 2018
"My husband and I have just returned from a 2 week holiday, travelling with you to Lyon and returning from Montpellier. From the booking procedure earlier in the year to our 2 days of travelling this month, you provided an professional and friendly service. Jason and the team of drivers were superb, and the car parking arrangements in Northampton were also very efficient. Thank you very much. We will recommend you to our friends". M & A Pendleton (Somerset) September 2018
"Dear team at EBE,I would like to say a big thank you to all your team for the efficient and courteous service that I have experienced whilst booking and travelling with your Company. Firstly, all office staff, particularly Nicki, have been friendly, helpful and long suffering during a year of booking, cancelling and changing of plans. Secondly the bus was expertly driven by all your drivers. We felt confident and safe in their hands at all times. It was really amazing how your time-table was so accurate. Thirdly, our good friend JASON looked after us so well, feeding us much better meals than could have been obtained in service stations (well, the British ones anyway!), keeping us well informed about the journey and remaining good humoured all the time.
Its not very often that I bother to follow up with thanks for services paid for, but in this case you all deserve a big thumbs up,
so thank you very much indeed.
I just wonder if I could make a point that you may like to pass on to other cyclists? During our 1,032k ride we used an App called
Maps.Me to find our way around. It has a cycle route point which proved to be excellent at finding small cycle paths from village to village. It even took us across someones lawn to the path beyond! Perhaps, if anyone asks, you could recommend it to them? The good thing is that it works off-line, no WiFi needed whilst on the move. It works anywhere in the world.
Thank you all again". L.Rosling (Penrith) September 2018
"I find the office staff very polite and helpful". M Rollason (Derby) September 2018
"Many thanks to the onboard staff, all very helpful and friendly. This is my first time and I am already planning my next booking". D Murphy (Ireland) August 2018
"Bus staff went out of their way to be helpful by loading our bags onto the bus while the drivers slept so we could enjoy a bag free day. Company was jovial, informative and caring. Thank you. I would definitely recommend you." C O'Connor (Kent) July 2018
"This will be the fourth year in a row that I have used your service and thank you all so very much in making possible some amazing adventures and memories." J Byrne (Warwickshire) December 2017
"Thank you very much for the kind alert. We booked (and fully paid for!) our tickets on Med route A from Orange to Gravesend on August 5th. We are now off and running on our plans for our next grand adventure. I can't thank you enough for the great service and company than you run. All the best from a very wet Vancouver Island, British Columbia!" C Foote - Canada November 2017
"I would just like to thank you all once again for your excellent service which yet again contributed to me having an excellent holiday." G Baldry (Cleveland) September 2017
"The staff were amazing, friendly and helpful. The food was delicious." Y Powell (Wales) August 2017
"As an ex HGV & PSV driver myself - I have always been impressed by the driving standard on every EBE trip." D Charlwood (Leeds) July 2017
"The Driving Crew clearly take pride in what they do. Very responsive and friendly." R Caves (County Antrim) June 2017
"A huge thank you for providing a great service. I
had a fabulous holiday and found using Bike Express to be a
great experience. Hassle free transportation of bike with
full camping kit plus friendly staff and fellow
companions to travel with."
A Lawther (Skipton) May 2017
"Another successful trip - out to Montpellier back from Saintes. Your company's performance, as ever, was flawless and a special thanks to the Drivers and Courier."
Clague (Cumbria) June 2015
"I wish to put on formal record my heartfelt appreciation and thanks to one of your employees. She has over the past few days, been incredibly helpful in kindly responding to my queries as I booked to travel to France this summer to see my brother who lives in the South of France, using your very impressive service.
I have posted a card to her today, to convey my thanks personally, but wanted to take this opportunity to email you and say how impressed I have been with the excellent level of service given by your member of staff.
"It was over and above, what I could have hoped from a skilled and dedicated member of staff, and I felt that such service should be valued and recognised, which is why I am writing to you today."
Fisher (Cumbria) May 2015
"Dear all at European Bike Express, I just have to write to say that myself, and the rest of the group wish to thank everybody concerned with our journey.The bus was comfortable, the staff very kind, friendly and helpful . We would use your bus again at any time in the future and would recommend your company to anybody ". - P.Jones, L.Bernard, T.Court, T.Lowe, I.Appleton, J & D Jarvis (Surrey) May 2015
"We are looking forward to, what will be our 8th trip, using the excellent service provided by European Bike Express!!" - R.Barber & S.Shaw (Kent) February 2014
"Thank you to Patricia and Kate in the office for sorting out our booking for September. Refreshing to talk to such helpful people." - P.White (Shropshire) February 2014
"So it's been quite a lift to deal with you again and the welcoming attitude that you portray on your site. And it's really easy to use." - C.Turney (Kent) January 2014
"Just a note to say that my wife and I just booked our one-way trip from Orange to Gravesend on July 27 2014 . We have had the great pleasure of riding with you every second year since 2006 and look forward to doing it again. Thanks for operating such a great business." - C.Foote & G.Brown (Vancouver Island) October 2013
"I just want to say, thanks very much! It was a massive help to get the bus back home from Orleans. And, as the last time I took the bus, it was a great service." - D.Bridgens (Edinburgh) August 2013
"I would like to say a big thank you for all the help received during my recent trip to France. The seat allocated could not have better for the disabilities I have. The wheat free food options were good too. It was all much easier than I imagined it would be. I would love to do it all again." J.Watson (Northumberland) July 2013
"I just wanted to write to say thank you so much for such an amazing service on my recent trip down to Lourdes and back from Perpignan. Arrived back safely yesterday and even in the face of delays in France over night on the way down, your staff were friendly, kind, helpful and excellent at communicating throughout. Special thanks to the Host and his assistants who really did keep us perfectly fed and watered (and cheery) throughout." - A.Jackson (Surrey) July 2013
"Just a big thanks for a great service. I used the bus for the first time returning from Perpignan on Sunday and was really impressed with the whole experience great drivers, the Host on food was a star and the whole thing ran like clockwork. Will certainly recommend you and (if I get permission from herself) will use you again." - P.Sharman (Liverpool) July 2013
" We travelled on the coach to Nancy on the 16th June, our first trip on the coach since 1995. It was a very, very good trip: the coach arrived on time at Dover and was very comfortable, and the bikes were handled carefully. Above all the Host was absolutely brilliant - always good-tempered (despite lack of sleep!), helpful, very well organised and he provided good food and drink in a cramped space. Many thanks to all of you." - D Witts & L Yeats (Brighton) July 2012
"I returned from Montpellier with EBE last Sunday 17th June and would just like to take this opportunity to thank you and the crew, for an excellent trip home." - S.Billis (Essex) June 2012
We travelled with you for the first time on Sunday, returning to the UK from Montpellier. The service was very efficient and the communication and information given was accurate, clear and timely. We received a text telling us that the bus was delayed and while the news was unwelcome, the fact that we received the message good. The Host was efficient, courteous and hard working; quite how he managed to negotiate the stairs and aisles without spilling a drop of liquid, or tipping something over is beyond us. Compliments to you, the Host and the drivers on a very efficient service." - I.Peacock (Oxford) September 2011
"Just wanted to say , somewhat belatedly, thank you for the personal service we had on our trip to France a few weeks ago." - E.Huntington (East Yorkshire) July 2011
"Just back today from a week in Narbonne with you; my first ever. Thanks. Superbly organised and no hitches/complaints at all. Please give my thanks to the three drivers used on this trip and a very special thanks to the Host who does a remarkable and wonderful job, ever with a smile." - M.Evans (London) May 2011
"I have been genuinely stunned by the helpfulness of the staff I have dealt with. As someone involved in advertising companies on their reputation I have come across few businesses that work harder on customer care" - L.Fitzpatrick 2009